FAQ’s

How will my orders ship?

Most orders ship via the US Postal Service.  Larger items and original paintings may ship UPS or FedEx.

When will my orders ship?

Most orders ship out within 3-7 business days, custom products and all canvas prints may take 2-4 weeks.  Depending on the waves and if we’re out of town, sometimes it might take longer : )  If you need your order by a certain date, please let us know and we’ll do our best to get it to you in time.

How are prints shipped?

Paper prints over 18″x24″ are rolled and shipped in a tube. Matted Prints and canvas prints are shipped in flat packaging.

Can I request a certain edition number for limited edition prints?

No. Sorry, but at this time how we have our inventory set up, it’s too difficult for us to keep track once things get out of order.

I want to purchase multiple products but shipping seems a bit steep?

Out flat rate shipping is based on a products shipping class.  Sometimes if you are purchasing multiple products from more than one shipping class shipping can add up to a bit more than normal, but many times it’s the opposite and we end up eating it on shipping.  If the shipping calculator seems unreasonable, send us a message and we can pack up your order, weigh it, and give you a precise shipping cost.

How do I care for my original painting?

Most of Erik’s original art is finished with 2 layers of a clear, water-based protective coating.  These can be wiped clean with a slightly damp cloth.

Why can’t I purchase some Originals in the store?

Some original art cannot be purchased directly in the store because shipping is not able to be determined until we pack the artwork.  Please Contact Us if you are interested in purchasing an original piece and we’ll be able to get you a quote.

 

Questions unanswered?  Drop us a line HERE.