FAQ’s

How will my orders ship?

Most orders ship via the US Postal Service.  Larger items and original paintings may ship UPS or FedEx.

When will my orders ship?

Most orders ship out within 3-7 business days, custom products and all canvas prints may take 2-4 weeks.  Depending on the waves and if we’re out of town, sometimes it might take longer : )  If you need your order by a certain date, please let us know and we’ll do our best to get it to you in time.

How are prints shipped?

Paper prints over 18″x24″ are rolled and shipped in a tube. Matted Prints and canvas prints are shipped in flat packaging.

When do ArtPacks ship?

All ArtPacks ship about 2-4 weeks after the last date they are available.  This is because we place a bulk order for some items after sales have ended and some items in the ArtPack may have to be custom made based on how many were ordered.

Why can’t I order the Limited Edition prints on wood in the store?

These prints are sold exclusively through our publisher, galleries and sales reps.

Why can’t I purchase originals paintings in the store?

Original paintings are sold exclusively through our galleries and need to go through one of our art reps.  Please Contact Us if you are interested in purchasing an original piece and we’ll be able to put you in touch with the appropriate gallery.

I want to purchase multiple products but shipping seems a bit steep?

Out shipping is based on a products shipping class.  Sometimes if you are purchasing multiple products from more than one shipping class shipping can add up to a bit more than normal, but many times it’s the opposite and we end up eating it on shipping.  If the shipping calculator seems unreasonable for a large order, send us a message and we can pack up your order, weigh it, and give you a precise shipping cost.

How do I care for my original painting?

Most of Erik’s original art is finished with 2 layers of a clear, water-based protective coating.  These can be wiped clean with a slightly damp cloth.

 

 

Questions unanswered?  Drop us a line HERE.